SHIPPING & RETURNS

Last updated: March 9, 2021

Thank you for shopping at Joyas Surf.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Joyas Surf, Calle Coronel Gonzalez del Hierro, 16, 35650 Lajares, Fuerteventura.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Joyas Surf, accessible from joyas-surf.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We can not accept any cancelations or returns for items shopped online.

If you are not satisfied with the product for any kind of reason, please contact us.

We want you to be satisfied with our products and we will do everything in our will to find a solution.

Returning Goods

In case you need to return any goods, you are responsible for the cost and risk of returning the goods to us.

 

You should send the goods at the following address:

Joyas Surf
Calle Coronel Gonzalez del Hierro, 16
35650 Lajares, Fuerteventura
Canary Islands

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Conditions for Returns

The following goods can never be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Calle Coronel Gonzalez del Hierro, 16

35650 Lajares, Fuerteventura

Email: info@joyas-surf.com

Tel: +34 928 86 17 46

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